Frequently Asked Questions

Do you ship free?

Yes — free shipping on orders over $150. Most of our saddles qualify. See our Shipping & Returns page for details.

Can you help me choose the right seat size and tree width?

Absolutely. Call +1 (253) 660-7454 or send photos of your horse’s withers and back. Our Saddle Fitting Guide explains the basics; we are happy to give personal advice.

Do you accept trade-ins?

Yes. We take quality used Western and English saddles toward a new purchase. Process and what we look for are on our Trade-In page.

Is financing available?

Yes. We offer flexible payment plans on most saddles. See Financing or call us to discuss options for your order.

What is your return policy?

We offer hassle-free returns on unused items in original condition. Contact us with your order number to start a return. Full details are on the Shipping & Returns page.

Are used saddles inspected?

Yes. Every used saddle is checked for tree integrity, leather condition and overall safety before it is listed. Condition notes are included in the product description.

Where are you located?

United States — Online orders & expert support. We ship nationwide and also offer local pickup by arrangement. Phone: +1 (253) 660-7454.

How long does shipping take?

Most orders ship within 1–3 business days. Delivery is typically 3–7 business days after that, depending on location. You will receive tracking by email.