Shipping & Returns
Shipping
- Free shipping on orders over $150 (most saddles qualify).
- Orders under $150 ship at a flat rate (shown at checkout, typically around $15 within the contiguous US) or a calculated rate for heavier items — we will confirm before you pay.
- How shipping is calculated: At checkout, orders $150+ show FREE shipping. Under $150, a flat shipping charge is added. Alaska, Hawaii, and international rates are quoted after you place the order.
- Delivery time: Most in-stock items ship within 2–5 business days. Used saddles and special orders may take longer; we will confirm.
- Saddles are carefully packed and typically ship within 1–3 business days.
- Most domestic deliveries arrive within 3–7 business days after shipping. You will receive tracking information by email.
- We ship from United States. Local pickup is also available by arrangement.
Customers frequently comment on packaging and speed: “The saddle was packed well and it’s beautiful.” — Robyn Lebo. We take care so your saddle arrives ready to ride.
Returns
- We offer hassle-free returns on unused items in original condition within a reasonable window (contact us for current details).
- To start a return, call +1 (253) 660-7454 or email support@westmoorsad.netlify.app with your order number.
- Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.
- Used saddles and custom/semi-custom items may have different return terms — we will confirm at purchase.
Damaged or Incorrect Orders
If your package arrives damaged or the wrong item was sent, contact us immediately with photos. We will arrange a replacement or refund as quickly as possible.